Frequently Asked Questions

• We aim to deliver your items promptly, often ahead of schedule. Our standard delivery time is 15-25days, but please note that items may arrive sooner.

• Absolutely! We strive to exceed your expectations, and many customers receive their orders before the estimated delivery date.

• While delays are rare, we understand that unexpected situations may arise. Please allow up to 7 additional days for delivery, especially in cases of customs delays. If your items still haven’t arrived, please contact our customer support at support@deemporium.com.

Customs processes can occasionally cause delays beyond our control. In such cases, we appreciate your patience and understanding. If your items are significantly delayed, please contact our customer support for assistance.

Yes, absolutely! Once your order is shipped, you will receive a tracking number via email. You can use this to monitor the real-time status of your delivery.

• We apologize for any inconvenience. Please follow our return and refund policy outlined here for assistance. Ensure to provide clear pictures and a short video clip of the faulty item when initiating a return.

• To initiate a return, send an email to returns@deemporium.com with clear pictures and a short video clip of the faulty item. Our customer support team will guide you through the process.

No, you can’t. Please order an item you need. Return will not be approved on the basis of a change of mind on an item you have already paid for and has been shipped.

• This can only happen in a rare case as we ensure all accessories are complete before shipment. We apologize for any oversight. Contact our customer support team at support@deemporium.com, and we will ensure all accessories are promptly sent to you.

Refunds are typically processed within 5-10 business days after the approval of your return. The exact timeline may vary based on your payment method and financial institution.